I cannot log in with my eHerkenning, an error message appears.

Close all Internet pages and try again:

  • Delete the cookies
  • Do not visit the website from a shortcut; use the original link
  • Make sure you have the right assurance level/the right permissions
  • Check your username/email address
  • Check your password and enter it manually (do not use remembered data)
  • Try using another web browser (Google Chrome, Safari, Mozilla Firefox etc.)

If you still cannot log in please contact our helpdesk.