To use MyCertificates, the following are required:

• Your organization must be registered as a subscriber;
• You yourself must be registered as your organization's contact person so that you are authorized to apply for certificates on behalf of your organization;
• You must be signed in with the Service Desk to use MyCertificates;
• You must have a valid Personal PKIoverheid certificate to log in and sign your order;
• You must have a PC and web browser with Internet access, on which your card reader/USB stick with associated software is installed to use your personal PKIoverheid certificate;
• Alternatively, you can use a Personal Mobile Certificate to log into MyCertificates with your Mobile phone and sign orders with your Mobile phone .

Check that the above issues are taken care of and that your software for using your personal certificates is installed correctly. If that is not successful, please contact the Help Desk.