Should a dispute arise that we cannot resolve together you can make this known to the complaints desk eHerkenning. They will offer you information, advice or mediation in order to reach a solution. If this does not resolve your complaint or if you do not want to use the complaints desk eHerkenning, you can submit the dispute to the Disputes Committee eHerkenning .
Complaints regarding prices and mandatory use of eHerkenning will not be considered there.